Privacy Policy 69vn — Your Personal Data Protection

1 Introduction & Policy Scope

69vn is committed to protecting the privacy and security of every member's personal information on our platform. This Privacy Policy explains the types of data we collect, the purpose of collection, how we store and protect it, and your rights as the data owner.

This policy applies to all users who access or register at 69vn on any device — whether a laptop, smartphone, tablet, or other device. By registering or continuing to use the platform, you acknowledge that you have read and understood this policy.

If you disagree with any part of this policy, you have the right to stop using our platform. For any questions about how we manage your data, please contact our support team via Live Chat, available 24/7.

2 Types of Data We Collect

We collect your personal data in several ways — directly when you register or use the platform, automatically through browser technology, and in some cases through trusted third parties. The categories of data we collect are as follows:

Data you provide directly:

Data collected automatically:

• IP address and geographical location information (country/region)
• Device type, operating system, and browser version
• Session data — pages visited, duration, and navigation patterns
• Cookie information and unique device identifiers
• Game activity logs and transaction history

3 Data Collection & Usage Purpose

Every piece of data we collect has a clear and legitimate purpose. We do not collect information beyond what is necessary to provide you with quality service. The following are the primary purposes for which your personal data is used:

• Identity verification and KYC — to verify that you are an eligible individual and to meet legal compliance requirements
• Account management — to process registrations, manage account settings, and provide access to platform services
• Transaction processing — to verify deposits, process withdrawals, and resolve any financial disputes
• Fraud prevention — to detect and investigate suspicious activity, money laundering, or platform abuse
• Customer Support — to resolve inquiries, complaints, and provide technical assistance
• Platform communications — to send important notifications, policy updates, and relevant promotional information
• Service improvement — to analyse usage patterns in order to improve platform functionality and user experience
• Legal compliance — to fulfil obligations under applicable laws including the PDPA 2010

We will not use your data for any purposes beyond those stated without obtaining your consent first.

4 Data Sharing with Third Parties

69vn takes a highly restrictive approach to sharing your personal data. We do not sell or trade your data to any party. However, in certain situations, we may share information with selected third parties:

• Payment processing providers — to facilitate deposit and withdrawal transactions. These providers are bound by strict PCI-DSS security standards and are not permitted to use your data for any other purpose.
• Technology service providers — including cloud infrastructure providers, fraud detection systems, and analytics platforms that help us operate the platform. All data-sharing agreements include binding data protection clauses.
• Law enforcement agencies — when required by court order, warrant, or direction from a lawful authority under Malaysian law.
• Licensing regulatory body — to demonstrate compliance with the platform's operating licence requirements.

5 Cookies & Tracking Technologies

69vn uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — required for core platform functions such as login sessions and account security. These cookies cannot be disabled.
• Performance cookies — to collect information about how you use the platform to help us identify and resolve technical issues.
• Functional cookies — to save your preferences such as language, display theme, and other personal settings for your convenience.
• Analytics cookies — helps us understand traffic patterns and user behaviour in aggregate and anonymised form for platform improvement purposes.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

6 Data Retention Period

We retain your personal data for as long as your account is active, or as long as necessary to fulfil the purposes stated in this policy. After account closure, we will retain your data for the minimum period required by Malaysian law:

• Financial transaction records — stored for a minimum of 7 years in compliance with tax and accounting legal requirements
• Identity verification document (KYC) — stored for a minimum of 5 years after account closure
• Customer support communication logs — stored for 3 years for reference and dispute resolution
• System activity log data — stored for 12 months for security and internal audit purposes

After the retention period ends, your data will be permanently deleted or fully anonymised so that it can no longer be linked to your personal identity.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact our support team via Live Chat or email at [email protected]. We may require identity verification before processing any requests related to personal data.

8 Data Security & Protection Measures

Your data security is 69vn's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected. Key security measures we implement include:

• End-to-end encryption for all data communications between devices and servers
• Two-factor authentication (2FA) available to all member accounts
• Automated security scanning running continuously to detect cyber threats
• Independent security audits conducted periodically by accredited third-party firms
• Vulnerability Disclosure Program that allows security researchers to report vulnerabilities responsibly
• Staff security training mandatory for all staff handling personal data

While we take all reasonable measures, no system can be guaranteed 100% secure against all threats. In the event of any data breach that may affect your rights and freedoms, we will notify you within 72 hours after we identify the breach, in line with international best practices.

9 International Data Transfers

As an online platform operating globally, your data may be processed or stored on servers located outside Malaysia in certain circumstances, particularly when using international cloud infrastructure services.

When international data transfers occur, we ensure protection equivalent to Malaysian standards is upheld through:

• Comprehensive data transfer agreements with all overseas providers
• Use of data zones compliant with GDPR or equivalent standards
• Data protection impact assessments prior to any new transfer being implemented

We will not transfer your data to countries that do not provide an adequate level of data protection without appropriate additional safeguards.

10 Child Privacy

69vn Platform is exclusively for adult users aged 18 and above. We do not intentionally collect personal data from individuals under the age of 18. Our registration process includes age verification and KYC checks to ensure all members meet the minimum age requirement.

If you believe your underage child has registered on our platform, please contact us immediately at [email protected]. We will investigate and close the account, and delete all related data as soon as possible.

11 Privacy Policy Amendment

69vn reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the technologies we use. Any material amendments will be communicated to you via:

• In-platform notification during the next login session
• Email to your registered address at least 14 days before the changes take effect
• Prominent notification banner on the platform's home page

The "Updated" date at the top of this document reflects the date of the latest revision. Continued use of the platform after the revision's effective date constitutes your acceptance of the amended Privacy Policy.

12 Contact Our Privacy Officer

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please reach us through the following channels:

• Live Chat: Available 24/7 — the fastest method for an immediate response
• Email: [email protected] — response guaranteed within 24 hours on business days
• Telegram: Official 69vn support channel for privacy inquiries

We are committed to addressing all privacy-related inquiries seriously and within the stipulated timeframe. If you are unsatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia (JPDP).